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Shipping and returns

Order fulfilment

We are proud to work with manufacturers and artisans around the world bringing you the coolest products at prices that meet your needs. Orders are processed and fulfilled daily with the exception of weekends and public holidays

Orders may not ship within this time frame due to availability issues, lack of order information, billing delays, order verification process, custom products.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorised your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorisation and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 2 business days), we will process the charges and submit the order for shipment.

Shipping and Return Policy

When you purchase from us at Storage-Expert.com, you agree to all of the terms and conditions, including the terms of our return policy . 

SHIPPING

Do not sign for shipments until you have thoroughly inspected for any damage. Storage Expert is not responsible for shipments that are not signed for as damaged upon arrival.

Shipping & Delivery

Please be aware that whenever possible, we add on the highest service level with our LTL (heavy freight) carriers, which is called "inside delivery." All orders weighing over 125 lbs or more are shipped via LTL freight carriers, unless otherwise noted. However, these carriers will not deliver these sometimes heavy boxes to the room where you want them to go, due to their insurance limitations. Typically inside delivery means they will lift the boxes off the back of the truck and get them to the first dry area in your business or residence. For residential locations, this is often a garage. Items shipped with FedEx or UPS will be delivered to your door but also will not be carried inside.  This is your responsibility as the receiver of the shipment. The freight carrier provides either dock or curbside delivery based on location. Curbside delivery is defined as delivery of the freight as close to the actual delivery address as possible. Please remember the size of the tractor trailer and certain safety precautions may prevent the freight carrier from delivering the freight at the actual curb or delivery address. Lift-gate service is available at no extra charge and it is the sole responsibility of the customer to coordinate inside delivery of the freight with the trucking company, sub-contractors, and/or themselves. The freight carrier is not responsible for the inside delivery of any freight and inside delivery is not a service that Storage Expert offers.

In some remote rural areas, islands, toll bridge access areas, union states, ferry tolls, etc. may be subject to additional charges. If charges apply the customer will be notified before shipping for approval.

 

***Any address corrections, re-consignments, or storage issues due to freight being undeliverable will not be the responsibility of Storage Expert and may result in additional fees.***

Any address corrections, re-consignments, or storage issues due to freight being undeliverable will not be the responsibility of Storage Expert and may result in additional fees. The customer will be contacted and advised of any additional fees prior to Storage Expert providing the freight carrier with any written or verbal authorizations regarding any changes in the shipment. Upon contact, it will be the responsibility of the customer to find a resolution the issues in a timely manner. Storage Expert reserves the right to authorize the return of any freight found undeliverable where the customer, after repeated attempts, is found to be unavailable for contact. Customer will be charged for all freight to and from the point of delivery regardless if the buyer was eligible for free shipping in all instances where freight is determined to be undeliverable and is returned to any Storage Expert warehouse. Freight that is returned because it is deemed undeliverable will be subject to a 15% restocking fee.

We proudly offer free shipping on all orders at Storage-Expert.com.  The only stipulations are that you must have a physical address (no P.O. boxes) and you must be in the 48 continental  states.  Most of our manufacturers will ship to Alaska, Hawaii, and Canada, but there are extra fees associated with such orders.  Contact us for a shipping quote if you live in Canada, Alaska, or Hawaii.  We ship some of our products via FedEx or UPS, and heavy products or larger orders ship through various heavy freight companies (LTL). Our products are packaged properly to ensure you receive your products in perfect condition.  

RECEIVING SHIPMENTS - IMPORTANT INFORMATION 

 
When you receive an LTL shipment, you or a representative must be present at the delivery location, since the package must receive a signature before being left.  The reason LTL carriers require a signature on all shipments is so that they can have a record that the shipment was received in perfect condition.  So when you sign your name on the line, you are stating that this shipment is in perfect condition. The reason they want this record is because by nature of being heavier and bulkier, LTL shipments are damaged more often than FedEx (small freight) shipments.  The delivery agent may push you for a quick signature, just telling you to look over the box and then sign.  However, please do not sign without inspecting.  If the agent rushes you, please tell the agent you have 15 minutes to inspect per the carrier by-laws.

All LTL freight deliveries MUST be inspected for damage at the time of delivery. The banding will need to be cut and the box taken off the safe in order for proper inspection. The product itself should be inspected for any signs of damage to include indentions and friction marks. Any signs of damage MUST be noted on the delivery receipt for any attempt of a discount or refused for a replacement and you MUST notify Storage Expert within 24 hours. Please note that the driver cannot leave until the delivery receipt is signed for. If you are uncertain of the proper procedures please contact Storage Expert immediately. Again, Do NOT sign for the shipment until you have thoroughly inspected for any damage. Storage Expert is not responsible for shipments that are not signed for as damaged upon arrival. Occasionally there may be damage that is not apparent upon receipt of a shipment. Some freight carriers allow up to 15 days from receipt of shipment to accept claims of concealed damage, others do not. After the allowable time of concealed damage claims has passed, Storage Expert cannot assist with freight claims. For this type of damage, a replacement safe is not an option. Any discount will be given once the claim has been approved.

All LTL freight shipped via Storage Expert is shipped in an upright position, banded down to a wooden pallet. Any signs of damage, freight not being delivered upright position are justified reasons for the customer to require further inspection of the actual freight itself. If the damage is minimal and acceptable to the consignee, they will be required to make note of the damage on the delivery receipt at time of delivery prior to signing the delivery receipt. Under NO circumstances shall the consignee discard the pallet or packaging material until the product has been determined to be in good working condition and/or all claim issues have been resolved. When the delivery receipt is signed by the consignee in good condition. Failure to follow the procedures above will remove all liability of damage from Storage Expert and require the consignee to file any claims against the carrier themselves.

For all parcel shipments, the customer must notify Storage Expert of any damages within 24 hours of receipt. Customer will also be required to provide Storage Expert with a brief description of the damage. If the customer declines to keep the damaged product, it will be the customer’s responsibility to repackage and hold the safe until a claim can be submitted and FedEx can retrieve the damage product, the process can take up to approximately two weeks.

Please follow this course of action when receiving packed shipments in boxes:

1. Inspect the boxes from all angles. 

  1a. If the boxes look to be in perfect condition, you can sign the delivery slip and accept the shipment.

  1b. If the boxes have damage to them, we recommend opening up any damaged boxes to check for damages. First, please take pictures of the damage you see to the boxes. Then, while opening the box(es), please be careful with them and cut the tape with a box cutter if possible to avoid damaging the boxes.

2. While inspecting, if you see any damage to the piece inside, please take pictures of that damage before closing the box back up. Please write “Damaged” in large letters on the signature line. You can sign or initial for the delivery next to that. This enables us to make a claim on the damaged portions. (You can follow the same course of action if there are damages to the boxes but the carrier refuses to let you open the box, which happens occasionally).

3. Should you have to write “Damaged” on the delivery slip because of damages you found or suspect, please email us at info@storage-expert.com to let us know right away, and please include the pictures you took of the damage to the box(es) and/or product(s). We will then get to work on sending you replacement pieces, as well as making a claim for the damages with the carrier on our end.

DEFECTIVE PRODUCTS OR MISSING PARTS
The vast majority of our orders are delivered in perfect condition.  Occasionally, however, products are found to have defective or missing parts.  In this case, replacement parts will be shipped to you free of charge.  

If, however, you want to return the item due to defective parts instead of waiting for replacement parts, you will be responsible for a standard return, which will include restocking fees and return freight charges.  We strongly encourage you to wait for replacement parts in this case.

RETURNS
If you place your order and immediately change your mind, you may cancel your order without strings attached.  Just call or e-mail us to cancel your order.  However, once your order has been submitted to the manufacturer (but has not yet been shipped), you will be charged a $25 order cancellation fee.  

Product can be returned for a period of 14 days from the date of delivery. All returns must be approved by an authorized Storage Expert representative and returned with a required “RMA” number. Products must be returned in the original packaging and must be received in an approved Storage Expert warehouse undamaged and unused within 7 days of the issuance of the return authorization number. If no return will be accepted by the manufacturer, you may not return the item and simply must accept it (this does not include instances of damage--see above for those details). 

If the manufacturer will accept a return, you must follow these requirements/steps to make a return:

1. The item must be in completely new condition.  This means that it is packed exactly the way it was by the warehouse, with all packing materials, box, pieces, etc. and taped up just the way they shipped it out.  If you are not sure you want the item, don't open it.
2. You must request a return authorization from us, and we will then request a return authorization from the warehouse it shipped from.
3. If the return is authorized (that is typically not a problem), you will be given instructions on how to ship the item back to the warehouse (return shipping fees are your responsibility).
4. Once the item is received by the warehouse and confirmed in "new" condition, they will refund us, and refunds will be re-applied to original Credit Card and will equal the purchase price minus our actual shipping costs to the original delivery location and 20% restocking fee. Return shipments must be paid by customer and shipped to our designated warehouse with adequate shipping insurance. Please select a reliable Freight carrier that will provide a tracking number, shipping insurance and proper packaging as Storage-Expert.com will not be held responsible for lost or damaged returns. All returns will be inspected by our warehouse staff to determine if the return meets our stated criteria. Refunds will not be issued if there are missing parts, packaging or product cannot be resold as new. Unauthorized returns or returns without prior approval will be returned to customer freight collect.
Please call customer service at 1-800-617-6739 or email us to info@storage-expert.com to request a Return Authorization number. Upon Return Authorization approval, Storage-Expert.com will provide the customer with the appropriate shipping instructions and return address. Returns will not be accepted without a Return Authorization number.

** Please note: do not rip boxes apart when your desk is received, or throw the boxes or packing materials away, or a return may become impossible.  Most manufacturers will only accept a return if the product is in the original box with packing materials.

 

Delivery time

Standard domestic tracked shipping 2-5 business days. If the item is out of stock or there is a delay on the shipment to what is stated above we will contact you personally.

International Express Shipping 2-7 Working Days.

Find out more about delivery to a specific country by contacting us via live chat or by email at info@storage-expert.com

Please note that orders might get delayed for the following reasons :

  • Billing and Shipping addresses are not the same
  • High Season
  • Order is pending a credit approval and verification
  • A product is currently out of stock
  • An order which requires customization
  • An order is shipped to remote country
  • Order security verification
  • Storage-Expert has no control over when a item is in transit in the unlikely event additionaldelays do occur Storage-Expert will work with you to resolve any issues.

Notes    

For your convenience, we may choose to offer you a refund of 30% of the product value in exchange for the product to stay with you. This way, you may avoid possible shipping costs and also save valuable time.

We do not collect any international tax/duty so you may be responsible for any applicable taxes in your locale. 

Delivery fees such as DHL Express fees are not eligible for refunds.

Late returns shipped beyond 30 days from receipt will not be collected and will return back to you.

To begin a return please send us an email to info@storage-expert.com

Learn more on our FAQ page.

Check out our products

https://www.storage-expert.com/collections/all

https://www.storage-expert.com/collections/garage-solutions

https://www.storage-expert.com/collections/outdoor-solutions

https://www.storage-expert.com/collections/security-storage-systems

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